XV Beacon Hotel – Good hard product, weak soft product

Overview: An in-city, boutique hotel that misses the mark on a luxury experience Strengths: Rooms (excluding bathrooms), location Drawbacks: Service experience, bathrooms, Virtuoso is an afterthought Notable: Room service has access to their in-house steak house (great), but brought me someone else’s order (not great) A two-night business trip brought me back to Boston several […]

Waldorf Astoria Chicago (formerly The Elysian) – Just OK, not Great

Overview: A luxury city hotel that is just OK, not great Strengths: Service, location Drawbacks: Suite felt boxy, connectivity issues in rooms, average dining, challenges with the doorman I’ve been reading and hearing about this hotel since when it first opened as the Elysian in 2010.  Many early guests raved about the hotel and it […]