Seattle’s Hotel 1000 – Better Than Expected

Overview: A solid in-city luxury hotel Strengths: service, location Drawbacks: rooms are fine, but not great; lighting A short business trip brought me to Seattle earlier this month.  My default hotel in town is the Four Seasons, but this time I decided to try someplace new to me, the Hotel 1000. While definitely more in […]

The Breakers – Olde School Palm Beach

Overview: The Olde School choice for 4-star oceanfront luxury in Palm Beach Strengths: Location, outdoor complex/pools, gym, golf Drawbacks: Dated rooms and decor, weak dining, a very large property, hallway noise in rooms Notable: You are asked to show your room key entirely too often Earlier this week, I spent a night at the Breakers as […]

The Greenwich Hotel (New York City) – Good, not great

Overview: A NYC-style boutique luxury hotel Strengths: Location, quality of furnishings, dining [and the spa] Drawbacks: Service lapses in the “Drawing Room” and elsehwere, hallway noise coming into guest rooms (See bottom for a brief note on our extraordinary meal at Jungsik!) Backed by Robert DeNiro (among others), New York City’s “The Greenwich Hotel” has […]

XV Beacon Hotel – Good hard product, weak soft product

Overview: An in-city, boutique hotel that misses the mark on a luxury experience Strengths: Rooms (excluding bathrooms), location Drawbacks: Service experience, bathrooms, Virtuoso is an afterthought Notable: Room service has access to their in-house steak house (great), but brought me someone else’s order (not great) A two-night business trip brought me back to Boston several […]

Aria SkySuites – Not an Unmitigated Disaster, but Close!

Overview: A partial “hotel within a hotel” at the very “corporate” Aria hotel Strengths: High floors afford decent views, private check-in area Drawbacks: Numerous service snafus, marshmallow beds, low quality of furnishings My industry holds an annual conference out in Las Vegas each year. In the past, I’ve stayed in regular Aria rooms and rooms […]

Saffire Freycinet – Tasmania – The Details

A visit to Saffire Freycinet is not something you undertake casually. Travel to/from Saffire from the mainland of Australia takes at least half a day.  The cost of visiting isn’t trivial – both getting there and actually being there.  Notwithstanding the foregoing, if you are looking for a luxury + nature holiday location, this property should be […]

Saffire Freycinet – Tasmania – The Experience

Overview: A luxurious nature-oriented destination property Strengths: Location, rooms, approach to service Drawbacks: Some generally minor service lapses, flies Part of the “Christmas in Australia 2013” report. Just less than thirty-six hours after we left our house and having flown JFK-LAX-BNE-HBA, we landed in Hobart.  Our arrival into Hobart was a bit bumpy, but without issue. Two representatives […]