Trump Soho – Politics aside, a reasonably good hotel

Overview: A luxury high-rise property in Soho Strengths: Quality rooms, pro-active Virtuoso treatment, panoramic views Drawbacks: Some of the room service items disappointed, limited pool hours Notable: Pool hours were surprisingly limited One night earlier this year, I had a late dinner in the city followed by a client golf event in New Jersey the next morning.  Living in […]

The Roosevelt Hotel (Waldorf Astoria) – New Orleans – Did Not Impress

Overview: The “Grande Dame” hotel of New Orleans Strengths: Attractive lobby, friendly staff, good elite recognition Drawbacks: Rooms, room service, approach to service A recent business conference brought me to New Orleans for the first time since 2010.  Last time, I stayed at the Ritz Carlton and was reasonably pleased.  The event I was joining was […]

Palace Hotel Tokyo – Good, but no locals

Overview: A luxury hotel designed for foreigners Strengths: Terrific location for financial-related business trips, notable dining, balconies Drawbacks: Room had an unpleasant odor, Virtuoso late check out didn’t happen Notable: This is a hotel for foreigners.  Japanese don’t stay here.  Locals do eat here. A recent business trip brought me back to Tokyo for several […]

Rosewood Tucker’s Point Bermuda – Probably the best on the island

Overview: A well finished four star resort hotel Strengths: Size and finishes of rooms, F&B, pools, [beach] Drawbacks: Musty smell in my room, some “island time” issues Notable: Very close to airport (but no jet noise) and also very close to Mid Ocean Club (top golf club on the island) Bermuda has so much potential.  Very close […]

Four Seasons Elite Card

A few weeks ago, I received an email at work which at first I thought was a spoof email.  The email appeared to be from Four Seasons and was offering an “elite card.”  The email didn’t have a professional feel to it, so I proceeded with caution (meaning: I brought in our IT director to […]

Ritz Carlton Chicago – Did Not Impress

Overview: An in-city hotel that didn’t deliver as a luxury hotel Strengths: Some water views, outdoor bar Drawbacks: Disappointing breakfast, no in-room water or bar, service lapses at front desk Notable: Rooftop yoga classes A quick business trip brought me to Chicago earlier this month.  Having stayed at the Mandarin, Four Seasons, Park Hyatt, Waldorf, […]

Four Seasons New York – A Very Good Choice

Overview: A midtown luxury hotel that delivers on its proposition Strengths: Service, location, quality of F&B, views (from higher floors) Drawbacks: Rooms getting a hair dated (though renovations underway), no high-end dining option, no pool Recently, I had two separate one-night stays at the Four Seasons New York.  The property, designed by I.M. Pei, is […]

Four Seasons Washington DC – A Solid Option in DC

Overview: A strong, in-city luxury property Strengths: Service, location, quality of F&B, quality of room furnishings, FSPP recognition Drawbacks: Restaurant couldn’t accommodate me for dinner, unusual suite layout, front driveway often congested and queued onto the street Notable: Hotel offers a program with a massage for two and a private rental of their pool after hours […]

Sanctuary Camelback – Scottsdale/Phoenix – Good, not Great

Overview: A near-city resort property that is good, but not great Strengths: Rooms; Food & Beverage; Location Drawbacks: Staff generally thoughtful but consistently unrefined; bugs A quick business trip brought a colleague and me back to the Sanctuary Camelback for an overnight stay.  For this trip, I booked a one-bedroom suite via a Virtuoso agent […]