The Roosevelt Hotel (Waldorf Astoria) – New Orleans – Did Not Impress

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Overview: The “Grande Dame” hotel of New Orleans Strengths: Attractive lobby, friendly staff, good elite recognition Drawbacks: Rooms, room service, approach to service A recent business conference brought me to New Orleans for the first time since 2010.  Last time, I stayed at the Ritz Carlton and was reasonably pleased.  The event I was joining was […]

Ritz Carlton Chicago – Did Not Impress

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Overview: An in-city hotel that didn’t deliver as a luxury hotel Strengths: Some water views, outdoor bar Drawbacks: Disappointing breakfast, no in-room water or bar, service lapses at front desk Notable: Rooftop yoga classes A quick business trip brought me to Chicago earlier this month.  Having stayed at the Mandarin, Four Seasons, Park Hyatt, Waldorf, […]

W Lakeshore Chicago – Nothing “Spectacular” About This Stay!

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Overview: An upper-midscale hotel that is long on the tooth and weak on service Strengths: Lake views, price, SPG gold recognition Drawbacks: Rooms, service Update – Jan 17: see note and link in the comments section about shooting at this hotel which occurred just before my stay. A business trip brought me to Chicago earlier […]

XV Beacon Hotel – Good hard product, weak soft product

Overview: An in-city, boutique hotel that misses the mark on a luxury experience Strengths: Rooms (excluding bathrooms), location Drawbacks: Service experience, bathrooms, Virtuoso is an afterthought Notable: Room service has access to their in-house steak house (great), but brought me someone else’s order (not great) A two-night business trip brought me back to Boston several […]

Aria SkySuites – Not an Unmitigated Disaster, but Close!

Overview: A partial “hotel within a hotel” at the very “corporate” Aria hotel Strengths: High floors afford decent views, private check-in area Drawbacks: Numerous service snafus, marshmallow beds, low quality of furnishings My industry holds an annual conference out in Las Vegas each year. In the past, I’ve stayed in regular Aria rooms and rooms […]